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Customer Service

Shipping

 

For orders associated to promotions with coupons/discount vouchers, shipping times may be increased up to 4 extra days. 

Custom Taxes
The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent. 
We don’t  know the amount of customs taxes that will be communicated to you by the carrier after the goods have reached their destination. 
In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.